Refund and cancellation policy

Last updated: 10 October 2026

The short version

Safety is always free. This policy covers the optional paid extras from the day they open.
When they open, MeetBites Plus is planned at Rs 299 per month or Rs 2,499 per year, GST included. It renews by itself until you cancel.
Cancel in one tap in Settings, then Plus. You are not charged again, and you keep Plus to the end of the period you paid for.
Ask for a refund within 7 days of a payment and a Plus payment is refunded in full.
Verification, reporting, blocking, Share my date and the daylight rule are always free.

1. What this covers

This policy covers what MeetBites sells, or will sell when paid extras open, from MeetBites Private Limited (“MeetBites”, “we”): MeetBites Plus, a subscription planned at Rs 299 per month or Rs 2,499 per year, and Boosts, a one-off purchase of about Rs 99 that lasts 24 hours. All prices include GST. The price you see at checkout is the price you pay. It is read with our Terms of Service.

2. Cancelling

You can cancel at any time in one tap: open Settings, then Plus, then Cancel.
When you cancel, you are not charged again.
You keep Plus to the end of the period you have already paid for. We do not take it away early.
Deleting your account also cancels any subscription.

3. Refunds

Plus. If you ask within 7 days of a payment, we refund that payment in full. The 7-day window is shown in the app at checkout, before you pay.
Boosts. A Boost is refundable within 7 days of the payment if it has not been used.
A charge higher than you approved. We block any charge above the maximum you authorised. If one ever gets through, it is refunded automatically.
Where the money goes. Refunds go back to the original payment method. Banks usually take 5 to 7 working days to show it.
Paperwork. You get a GST invoice for every payment and a credit note for every refund.

4. How to ask

Send a request through the in-app complaint form (Settings, then Make a complaint, which gives you a reference number), or write to [email protected]. Tell us the date of the payment and what you bought. If we cannot settle it, the Grievance Officer will look at it, and we acknowledge within 24 hours and resolve within 7 days.

5. Renewal reminders

RBI e-mandate rules require us to tell you at least 24 hours before each renewal. We tell you 48 hours before, in the app and by notification if you have turned notifications on, with the amount and the date, and how to cancel.

6. How payments are handled

Payments go through an RBI-regulated payment gateway. We never see or store your card or UPI details. The gateway in use is named on our Subprocessors page. See the Privacy Notice for the records we keep.

7. What is always free

Safety is never a paid feature. Verification, reporting, blocking, Share my date and the daylight rule are free for everyone, with or without Plus.

8. Your rights

Nothing here limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

9. Changes

If we change this policy, we show the new date at the top. A change does not take away a refund you are already due for a payment made before it.